taya01 Privacy Policy – How We Protect Your Personal Data

When you register and use the taya01 platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, contact details such as your mobile number and email address, and a government-issued identification document for age and identity verification purposes. We also collect financial information, including your preferred payment method and transaction history, so that deposits and withdrawals can be processed accurately and securely. Device and usage data — such as your IP address, browser type, operating system, and the pages you visit on our platform — are collected automatically to help us maintain platform security and improve the overall user experience. In some cases, we may also collect location data to comply with our obligations under Philippine gaming regulations and to ensure that our services are only accessed from permitted jurisdictions.

We collect this information through several channels: directly from you when you fill in registration forms or contact our support team; automatically through cookies and similar tracking technologies when you browse the platform; and from third-party identity verification providers when we carry out Know Your Customer (KYC) checks. You are not required to provide all information at the point of registration, but certain details — particularly those needed for identity verification and payment processing — must be completed before you can access the full range of platform features. We will always tell you which fields are mandatory and which are optional. The information we collect is kept to the minimum necessary for the purposes described in this policy, and we do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law.

The personal data we collect is used primarily to create and manage your taya01 account, process your deposits and withdrawals in Philippine pesos (PHP), verify your identity in line with regulatory requirements, and provide you with access to our sports betting and casino-style entertainment services. We also use your information to communicate with you about your account — for example, to send transaction confirmations, security alerts, and responses to support enquiries. Where you have opted in, we may send you promotional communications about platform offers and new features; you can withdraw this consent at any time through your account settings. Your data is also used to detect and prevent fraud, money laundering, and other unlawful activity, and to ensure that the platform is used only by eligible players who meet the minimum age requirement of 21 years old.

We may use aggregated and anonymised data — which cannot be used to identify you personally — for internal analytics, product development, and reporting purposes. This helps us understand how players interact with the platform and where improvements can be made. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human oversight. If we ever need to use your data for a purpose that is not described in this Privacy Policy, we will notify you in advance and, where required by law, seek your consent before proceeding. Our use of your data is always guided by the principle of purpose limitation — we only use it for the reasons it was collected.

taya01 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners. These third parties are only permitted to use your data to the extent necessary to perform the specific services they provide to us, and they are contractually required to handle your information securely and in accordance with applicable data protection laws. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of taya01, our players, or the public.

In the event that taya01 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the relevant successor entity as part of that transaction. If such a transfer occurs, we will take steps to ensure that your data continues to be protected in a manner consistent with this Privacy Policy, and we will notify you of any material changes to how your information is handled. We do not transfer your personal data to countries outside the Philippines unless adequate safeguards are in place to protect it, and we will always inform you if such a transfer is necessary. If you have questions about who your data may be shared with in specific circumstances, you are welcome to contact our support team for clarification.

As a player based in the Philippines, you have a number of rights in relation to the personal data that taya01 holds about you. You have the right to request access to your personal data — that is, to receive a copy of the information we hold and an explanation of how it is being used. You also have the right to request that inaccurate or incomplete data be corrected without undue delay. Where your data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing, you may request that we delete your personal data, subject to any legal obligations that require us to retain certain records. You have the right to object to the processing of your data in certain circumstances, and to request that we restrict how we use your data while a complaint or objection is being resolved.

To exercise any of these rights, please contact our support team using the details available on the FAQ page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable law. Please note that some requests may be subject to identity verification before we can action them, to ensure that we are responding to the correct account holder. If you are not satisfied with how we have handled your request or your personal data more broadly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will work with you to resolve any issues as quickly as possible.

The taya01 platform uses cookies and similar technologies to provide a functional, secure, and personalised experience. Essential cookies are necessary for the platform to operate correctly — for example, to keep you logged in during a session and to remember your preferences. Analytical cookies help us understand how players navigate the platform so we can identify areas for improvement. We do not use third-party advertising cookies or share cookie data with external advertising networks. When you first visit the platform, you will be presented with information about our use of cookies and given the opportunity to manage your preferences. You can also control cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform.

We retain cookie data only for as long as is necessary for the purpose for which it was collected. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a set period or until you delete them manually. Our use of cookies is reviewed periodically to ensure it remains proportionate and in line with best practice. If you have questions about specific cookies used on the platform, the FAQ page contains additional guidance, and our support team is available to assist with any concerns you may have about tracking technologies.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations in the Philippines. Financial transaction records, identity verification documents, and account activity logs may be retained for a minimum period specified by gaming and anti-money laundering regulations, even after an account is closed. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. We will notify you in advance if your account is approaching a dormancy threshold that may affect how your data is handled.

taya01 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encryption of data in transit and at rest, access controls that limit who within our organisation can view your information, regular security assessments, and staff training on data protection responsibilities. While we take every reasonable precaution to safeguard your data, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your taya01 account and to contact us immediately if you suspect any unauthorised activity. For more information on keeping your account secure, visit the FAQ page.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players through the platform or via their registered contact details. The date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. Continued use of the taya01 platform following notification of any changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please visit the FAQ page for guidance or reach out to our support team directly. We are committed to handling your personal information with care, transparency, and respect — because trust is the foundation of everything we do at taya01.